How to Join MCWlaser Club and Get Rewards

Joining the MCWlaser Club is simple and rewarding. Sign up for free to become a member, and you’ll instantly start earning points every time you shop, share, or engage with our community. Redeem your points for exclusive discounts, special gifts, and early access to new products. The more you participate, the more benefits you unlock!

Step 1

Step 2

Step 3

Open the rewards program.

Step 4

Earn and redeem points.

Ready to start earning?

Becoming a member takes just a minute, and your rewards are waiting. Explore all the details and discover how to maximize your benefits on our official rewards page: MCWlaser Rewards Rules.

Please View FAQ Here

You are welcome to contact us anytime via our live chat or info@mcwlaser.com

What about the shipping method and time？

By Expedited Shipping (by DHL/Fedex/UPS/DPD), door-to-door service.
1. General products，
CN Warehouse: 5-9 Business Days
UAS Warehouse: 3-5 Business Days
EU Warehouse:5-7 Business Days

2. Customized products (Only Support Shippment From China Warehouse)
The average period of production: 5-6 Business Days
Shipping: 5-9 Business Days
(Notification: Customs clearance inspections may cause delays of 2-3 days in logistics）1. General products

By Sea or Air to sea or airport (door-to-door service is optional)
It is for larger cargo.
The delivery time depends on the detailed shipping address, please check the exact time and cost with us.

What about the Customs Duty and VAT or Tax？

1.If your order was shipped from China,the pice doesn't include the import tariff duty, tax, or VAT.
The tariff duty, tax or VAT depend on local law and policy in difference country. The buyer needs to cover the cost.
2.If your order was shipped locally, such as from US ,AU or Europe,the price includes the duty,tax or VAT. The buyer don't need to pay customs duty, tax or VAT.
3 .Part of products in EU and US support PICK UP ON SITE Please check with us about the detail if you need.

If you can provide the invoice?

Yes,if you need the invoice,please contact with service@mcwlaser.com

What is your product warranty like?

All customer support services and policies will be only applied to orders on

https://www.mcwlaser.net/
https://www.mcwlaser.com/
MCWlaser Amazon Store

If your products are not purchased from our official website or our Amazon Store, but purchased through another third-party platform, we will not be responsible for your order.

Please view our detailed warranty instructions: https://www.mcwlaser.net/pages/warranty

If you have any questions, please contact us:
Email: info@mcwlaser.com
Whatsapp/Wechat: 0086 18121236578

I failed to process the payment via credit card, what should I do?

If you are having difficulty processing payment via credit card, there are a few steps you can take:

Contact your credit card company: Verify with your credit card company whether the amount exceeds your spending limit and ensure that all payment activity is being authorized by you. It's also possible that your credit card company is experiencing technical difficulties or maintenance, which is preventing the payment from going through.
Contact the merchant: In this case, you should contact the merchant (in this case, info@cloudray.com) immediately to inform them of the problem. The merchant can check if there are any issues on their end, and help you troubleshoot the problem.
Use an alternative payment method: If the problem persists, you may want to consider using an alternative payment method, such as PayPal or bank transfer.

Remember to always exercise caution when making online purchases and to protect your personal and financial information.