Warranty

Notification: 

All customer support services and policies will be only applied to orders on https://www.mcwlaser.net/
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Part I. Laser Machine 

At MCWlaser, we stand behind the quality of our laser machines and offer a comprehensive warranty for Two (2) years from the original date of receipt.

During this time, you can rely on our remote tech support to troubleshoot any malfunctions and guide you through simple fixes. In the event that our tech team determines that the malfunction is due to a defective part, MCWlaser will repair or replace the accessory at no cost to you; subject to the terms and conditions outlined in this warranty.

You can trust MCWlaser to provide top-notch support and reliable equipment for all your laser cutting needs.

Warranty Conditions

Limited Warranty Terms and Conditions:

This Limited Warranty only applies to products distributed and/or sold by MCWlaser to the original purchaser. The warranty covers a period of two (2) years for fiber laser marking machines' main part (i.e., laser source) and one (1) year for all other accessories of the machine.

Any after-market additions or modifications are not covered under this warranty. The owner of the laser machine system is responsible for any service and repairs outside the scope of this warranty.

The warranty only covers the normal use of the laser machine. MCWlaser is not liable under this warranty if any damage or defect results from:

*Irresponsible use, abuse, neglect, accidental damage, improper return shipping or installation
1.Disasters such as fire, flood, lightning, or acts of God
2.Inadequacy or interruption of electrical service, improper voltage conditions, blown fuses, or other similar damages
3.Service or alteration by anyone other than an authorized MCWlaser representative
4.Usage of components or accessories not approved by MCWlaser
5.Tampering, altering, defacing, or removing the product serial number will void this warranty.

*Damages incurred through irresponsible use may include but are not limited to:
1.Failure to turn on or use clean water within the chiller or water pump
2.Failure to clean optical mirrors and lenses
3.Failure to clean or lube guide rails with lubricant oil
4.Failure to remove or clean debris from the collection tray
5.Failure to properly store the laser in a properly conditioned environment.

MCWlaser accepts no responsibility for any software programs, data, or information stored on any media or any parts of any products returned for repair to MCWlaser. This warranty does not cover any third-party software or virus-related problems not purchased from MCWlaser. MCWlaser is not responsible for loss of data or time, even with hardware failure. Clients are responsible for backing up any data for their own protection. MCWlaser is not responsible for any loss of work ("downtime") caused by a product requiring service.

The Warranty is non-transferable if the client resells the machine. International shipping costs and/or customs fees associated with fulfillment of Warranty Replacement Items are the responsibility of the client if the customer needs parts or accessories of the machine to replace when there is damage or defect of function due to the client's improper operation of the machine.

MCWlaser reserves the right to deny the purchase of an extended warranty at its own discretion.

Post Warranty Support and Repairs:

MCWlaser offers free lifetime tech support via remote connection (email or phone) to the original purchaser. However, after the warranty period, replacement parts and shipping charges will be the responsibility of the client. MCWlaser will provide a quote for the necessary parts and repairs and offer a discounted price for parts and repairs.

Technical Support:

Email: info@mcwlaser.com

Whatsapp/Wechat: 0086 18121236578

Phone call: Please firstly email us concerning your product problem, we will assign related technician according to the different problem.

PART II. Accessories

Notification: For Fragile items, such as Laser Tube, customization products, such as Honeycomb Work Table and Size Knife Working Table Blade, we don’t support return & exchange due to the wrong size.

 

The above is the warranty period of some products, if you need more product warranty period, please contact customer service: info@mcwlaser.com