We want to clarify that all product information, parameters, policies, and offers published on our website (https://www.mcwlaser.net/) are only applicable to products and orders placed on our website. They do not apply to any products purchased from MCWlaser stores on Amazon, eBay, Aliexpress, or other platforms.
For products purchased from our store on other shopping platforms, please refer to the relevant information on the product page on that platform. Please note that we are not responsible for any orders placed on other platforms, and you should directly contact the relevant store on that platform to receive after-sale support.
Thank you for your understanding, and please don't hesitate to contact us if you have any questions or concerns.
Notification:
All warranty and after-sales service policies apply to the following orders
1. https://www.mcwlaser.net/
2. https://www.mcwlaser.com/
3. MCWlaser Amazon store (please log in to AMAZON and search for the "MCWlaser" brand to find our products)
4. MCWlaser eBay store (please log in to EBAY and search for the "MCWlaser" brand to find our products)
Part I. Laser Machine
At MCWlaser, we provide 2-year warranty and comprehensive warranty and maintenance for laser engraving/cutting machines, fiber marking machines, laser cleaning machines, and laser welding machine, as well as permanent technical support.
The fiber laser (i.e. laser source) is warranted for two (2) years and all other accessories of the machine are warranted for one (1) year. Consumables are not covered by the warranty.
This limited warranty applies only to products distributed and/or sold by MCWlaser to the original purchaser.
During your warranty period, you can rely on our remote technical support to troubleshoot any problems and guide you through simple fixes. If our technical team determines that the failure is due to a defective part, MCWlaser will repair or replace the accessory free of charge.
Warranty Conditions
1. Any after-sales additions or modifications are not covered by this warranty. The owner of the laser system is responsible for any service and repairs not covered by this warranty.
2. The warranty only covers normal use of the laser machine. MCWlaser will not be liable under this warranty for any damage or defect caused by:
*Irresponsible use, abuse, neglect, accidental damage, improper return shipping or installation
1.Disasters such as fire, flood, lightning, or acts of God
2.Inadequacy or interruption of electrical service, improper voltage conditions, blown fuses, or other similar damages
3.Service or alteration by anyone other than an authorized MCWlaser representative
4.Usage of components or accessories not approved by MCWlaser
5.Tampering, altering, defacing, or removing the product serial number will void this warranty.
*Damages incurred through irresponsible use may include but are not limited to:
1.Failure to turn on or use clean water within the chiller or water pump
2.Failure to clean optical mirrors and lenses
3.Failure to clean or lube guide rails with lubricant oil
4.Failure to remove or clean debris from the collection tray
5.Failure to properly store the laser in a properly conditioned environment.
MCWlaser is not responsible for any software programs, data or information stored on any media or for any part of any product returned to MCWlaser for repair.
This warranty does not cover any third party software not purchased from MCWlaser or virus related issues. MCWlaser is not responsible for loss of data or time, even in the event of hardware failure. It is the customer's responsibility to back up any data for their own protection. MCWlaser is not responsible for any loss of work ("Downtime") caused by products requiring repair.
The warranty is not transferable if the customer resells the machine. International shipping charges and/or customs fees associated with fulfilling the warranty replacement item are the customer's responsibility if damage or functional defect occurs due to customer's improper operation of the machine.
MCWlaser reserves the right to refuse the purchase of an extended warranty at its sole discretion.
Post Warranty Support and Repairs:
MCWlaser provides free lifetime technical support to buyers through email, phone, instant messaging tools, and remote assistance. On-site maintenance (if required) is optional and requires a fee. After the warranty period, replacement parts and shipping costs will be borne by the customer. MCWlaser will provide necessary spare parts and repair parts.
PART II. Accessories
Fragile items: such as laser tubes. If the product is damaged during transportation or the product is defective, there is no need to return it. We will reissue a new one after verification.
If the product is brand new and unused due to the wrong purchase, it is supported to be returned or exchanged within 7 days after receipt, and the buyer needs to bear the risk of insurance and transportation damage.
Customized products: such as customized size honeycomb panels, etc., do not support returns or exchanges.
Other products: Within 30 days after receipt, they are brand new, unused, and are available for sale. Returns and exchanges are supported, and the buyer needs to bear the shipping costs.
Please see the list below for warranty period:
| PRODUCT | TYPE | WARRANTY/MONTH |
| LASER MARKING MACHINE | / | 24 |
| LASER CLEANING MACHINE | / | 24 |
| LASER WELDING MACHINE | / | 24 |
| LASER CUTTING MACHINE | / | 24 |
| LASER TUBE | MCW SERIES 40W,50W | 3 |
| MCW SERIES 60W | 6 | |
| MCW SERIES 80W-180W | 10 | |
| RECI SERIES W1,W2,W4 | 18 | |
| RECI SERIES W6,W8 | 12 | |
| LASER POWER SUPPLY | H,DY,Z,W,MYJG SERIES | 12 |
| LASER CHILLER | / | 24 |
| SMOKE PURIFIER | / | 24 |
| LASER GOGGLES | / | 12 |
Technical Support:
Email: service@mcwlaser.com
Whatsapp/Wechat/Telephone: +86 18121236578
It is recommended to send us an email first about your product problems, and we will assign relevant technical personnel according to different problems.
1.Applicable Laser Power: 40W-50W
Various applications such as industry( for CO2 laser engraving and cutting), medicine, optical communication, beauty, etc.
2.Whether you're a professional engraver or a hobbyist, these reflective mirrors are an excellent choice. Order now and take your CO2 laser engraving to the next level!
Parameters
Note: Thickness Tolerance: ±0.2mm
Application
Laser Cutting: CO2 lasers are commonly used for cutting various materials such as metals, plastics, and wood. K9 CO2 lenses help focus the laser beam to achieve precise and clean cuts.
Laser Engraving: K9 CO2 lenses are used in laser engraving machines to etch designs, text, or images onto surfaces of materials like glass, wood, acrylic, and leather.
Marking and Coding: In industrial applications, K9 CO2 lenses are used in laser marking and coding machines to label products with barcodes, serial numbers, or other identification marks.
Welding: CO2 lasers can be used for welding metals. The K9 CO2 lenses focus the laser beam to create high-energy density spots for efficient welding.
Rapid Prototyping: K9 CO2 lenses are also employed in rapid prototyping and 3D printing processes that utilize CO2 laser technology to solidify or sinter materials layer by layer.
Medical Applications: In some medical procedures, CO2 lasers are used for surgeries like dermatology, ophthalmology, and dentistry. K9 CO2 lenses help deliver precise laser energy to targeted tissues.
Material Processing: CO2 lasers with K9 lenses can be used for material processing tasks such as heat treating, annealing, and surface modification.
In summary, K9 CO2 lenses play a crucial role in various industrial applications where precise focusing and transmission of CO2 laser radiation are required for efficient and accurate processing of materials
GET IT TOUCH
You can contact our head-office directly,also you can contact our agent which is near you.Of course,free live-chat is available and you can get help immediately.
Related Questions and Answers
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Please View FAQ Here
You are welcome to contact us anytime via our live chat or info@mcwlaser.com
What about the shipping method and time？
By Expedited Shipping (by DHL/Fedex/UPS/DPD), door-to-door service.
1. General products，
CN Warehouse: 5-9 Business Days
UAS Warehouse: 3-5 Business Days
EU Warehouse:5-7 Business Days
2. Customized products (Only Support Shippment From China Warehouse)
The average period of production: 5-6 Business Days
Shipping: 5-9 Business Days
(Notification: Customs clearance inspections may cause delays of 2-3 days in logistics）1. General products
By Sea or Air to sea or airport (door-to-door service is optional)
It is for larger cargo.
The delivery time depends on the detailed shipping address, please check the exact time and cost with us.
What about the Customs Duty and VAT or Tax？
1.If your order was shipped from China,the pice doesn't include the import tariff duty, tax, or VAT.
The tariff duty, tax or VAT depend on local law and policy in difference country. The buyer needs to cover the cost.
2.If your order was shipped locally, such as from US ,AU or Europe,the price includes the duty,tax or VAT. The buyer don't need to pay customs duty, tax or VAT.
3 .Part of products in EU and US support PICK UP ON SITE Please check with us about the detail if you need.
If you can provide the invoice?
Yes,if you need the invoice,please contact with service@mcwlaser.com
What is your product warranty like?
All customer support services and policies will be only applied to orders on
https://www.mcwlaser.net/
https://www.mcwlaser.com/
MCWlaser Amazon Store
If your products are not purchased from our official website or our Amazon Store, but purchased through another third-party platform, we will not be responsible for your order.
Please view our detailed warranty instructions: https://www.mcwlaser.net/pages/warranty
If you have any questions, please contact us:
Email: info@mcwlaser.com
Whatsapp/Wechat: 0086 18121236578
I failed to process the payment via credit card, what should I do?
If you are having difficulty processing payment via credit card, there are a few steps you can take:
- Contact your credit card company: Verify with your credit card company whether the amount exceeds your spending limit and ensure that all payment activity is being authorized by you. It's also possible that your credit card company is experiencing technical difficulties or maintenance, which is preventing the payment from going through.
- Contact the merchant: In this case, you should contact the merchant (in this case, info@cloudray.com) immediately to inform them of the problem. The merchant can check if there are any issues on their end, and help you troubleshoot the problem.
- Use an alternative payment method: If the problem persists, you may want to consider using an alternative payment method, such as PayPal or bank transfer.
Remember to always exercise caution when making online purchases and to protect your personal and financial information.
Product and Service Support
